Mediation

The Work Health Mediation Process provides Northern Territory workers, employers and insurers with a service that facilitates the resolution of workers compensation disputes by involving all parties in an informal process to achieve a mutually acceptable agreement.

The role of the mediation process is to:

• Assist the parties to achieve resolution;
  
  
• Be even handed and fair;
  
  
• Maximize flexibility and informality;
  
  
• Be prompt and timely in the conduct of mediation processes and in dealings with the parties; and
  
  
• Endeavour to ensure that matters do not unnecessarily proceed to the courts.

Refer to information bulletins 13.01.09 and 13.01.12.